Customer Services

To inquire about an order you can send an email to a Customer Service representative from Monday to Friday to order@swisscosmet.com. We will respond to your inquiries as soon as possible, but please be advised that we are not open on bank holidays.
Due to security issues, please do not include orders or credit card numbers in your message.
Should you wish to change your order, please immediately contact a Customer Service representative since all orders are filled on a very prompt basis. To learn the status of your shipping order, please go on www.ups.com, click on «Track a Package» and type your shipping reference number that appears on your shipping notice.


Delivery Information

Orders will be sent via UPS.  Delivery times are set forth below. Orders are dispatched and delivered on working days (Monday to Friday, except bank holidays). We're sorry, but dispatching is not available for orders being dispatched to APO/FPO addresses or P.O. Boxes. IMaker Sàrl (the "Company") complies with all applicable local, national and international laws and regulations governing product transport.

Please also be advised that our Products Delivery Service only delivers within the United States. For any delivery outside the United States, please pre-select your country on https://world.cellcosmet-cellmen.com/select-country.


Shipping Rates 

Standard Delivery
FREE SHIPPING
(Maximum order: 1,500 USD)
Delivery within 3-5 business days

Urgent Delivery
$20 Delivery Charge
(Maximum order: 1,500 USD)
Delivery within 1-2 business day(s)


Duties and Taxes

All prices stated on www.us.cellcosmet-cellmen.com (this “Site“) exclude any taxes or import duties. Extra costs (if applicable) for these taxes and/or duties on goods and/or services purchased on this Site are the responsibility of the purchaser.

STATES / SALES TAXES

 Alaska

 –

 Alabama

 –

 Arkansas

 –

 Arizona

 –

 California

 7.75%

 Colorado

 –

 Connecticut


 Delaware

 –

 Florida

 6%

 Georgia

 6%

 Hawaii

 –

 Iowa

 –

 Idaho

 –

 Illinois

 8.25%

 Indiana

 –

 Kansas

 –

 Kentucky

 –

 Louisiana

 –

 Massachusetts

 –

 Maryland

 6%

 Maine

 –

 Michigan

 6%

 Minnesota

 –

 Missouri

 –

 Mississipi

 –

 Montana

 –

 North Carolina

 –

 North Dakota

 –

 Nebraska

 –

 New Hampshire

 –

 New Jersey

 –

 New Mexico

 –

 New York

 8.375%

 Ohio

 –

 Oklahoma

 –

 Oregon

 –

 Pennsylvania

 –

 Rhode Island

 –

 South Carolina

 –

 South Dakota

 –

 Tennessee

 –

 Texas

 7.25%

 Utah

 –

 Virginia

 5%

 Vermont

 –

 Washington

 6%

 Wisconsin

 –

 West Virginia

 –

 Wyoming

 –


Return Policy

In order to request to return goods, you must e-mail us at order@swisscosmet.com within 7 days of having received goods, with detailed information on your reason for requesting a return. Returns may be accepted or denied in our sole discretion. If we approve your return, we will provide you with a Return Authorization number, along with further details, via e-mail. No returns will be processed without a Return Authorization number. Duties and taxes are not refunded in the case of returned products and the Company is not responsible for such charges.
If you have any questions regarding our Customer Service, please contact us.